Account & Data Deletion
Last updated August 2026.
Overview
If you use CYCBankEase (including the mobile app) or other CYCTech Services products and want your account and associated personal data deleted, you can submit a request using the steps below. This page is provided so you can request deletion without needing to open the app.
How to request deletion
Send an email to support@cyctechservices.com with the subject line “Account deletion request” and include:
- Your full name as registered on the account
- Account number (if assigned)
- Registered phone number and email address
- The bank or institution name associated with your account (if applicable)
- A clear statement that you want your account and associated personal data deleted
You may also call +234 806 270 5213 or use our Contact page. We may ask you to verify your identity before processing the request.
What we delete
After verification, and subject to applicable law and any banking/regulatory requirements, we will delete or anonymize personal data tied to your mobile banking profile and app usage where CYCTech controls that processing, including:
- App login credentials and session-related identifiers we maintain
- Profile contact details stored for the mobile channel (where not required to be retained)
- Device tokens used for push notifications
- Optional biometric or face-unlock settings stored on the device (these are removed when the app data is cleared; server-side we remove related enablement flags we control)
What may be retained
Some information may be retained for a limited period when required for legal, regulatory, fraud-prevention, dispute, or accounting purposes—especially where your bank or microfinance institution is the data controller. Examples may include:
- Transaction history and ledger records required for financial reporting or audit
- KYC / identity verification records required by the financial institution or applicable regulation
- Records needed to establish, exercise, or defend legal claims
- Backup copies that are rotated and then permanently deleted on a scheduled cycle
Where we process data solely on behalf of your bank, we will forward your request to that institution or direct you to their process if they must authorize or complete the deletion.
Timeline
We aim to acknowledge deletion requests within 7 business days and complete deletion or confirm the outcome within 30 days, unless a longer period is required by law, regulation, or your institution’s policies. We will tell you if more time is needed.
After deletion
Once your account is deleted, you will no longer be able to sign in to the CYCBankEase mobile app with those credentials. Opening a new account later requires a fresh signup and approval process.