Introduction

CYC Tech Services (“CYCTech,” “we,” “us,” or “our”) provides software products and digital services, including CYCBankEase (web and mobile), our Accounting Software, custom software engagements, and this website. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices available to you.

Scope

This policy applies to:

• Visitors to cyctechservice.com and related marketing pages
• Organizations and users of our SaaS products (including CYCBankEase and Accounting Software)
• Users of the CYCBankEase mobile application on Android and iOS
• People who contact us by email, phone, or contact forms

Where we process data on behalf of a financial institution or other client (for example, customer account data inside CYCBankEase), that client is typically the data controller and we act as a processor under their instructions and applicable agreements.

Information we collect

Depending on how you interact with us, we may collect:

• Contact and identity details — name, email address, phone number, company, and message content when you inquire or request a demo
• Account credentials and profile data — usernames, roles, and authentication-related identifiers needed to operate our products
• Financial and operational data — account, transaction, and related records that your organization or its customers submit through our products
• Device and usage data — IP address, browser or app version, device type, operating system, crash logs, and approximate usage analytics needed to keep services secure and reliable
• Mobile app permissions — with your consent where required: camera (for features such as face unlock or document capture), device biometrics (fingerprint / face unlock stored by the OS; we do not receive raw biometric templates), and push notification tokens for alerts you enable

How we use your information

We use personal information to:

• Provide, maintain, and improve our website, products, and support
• Authenticate users, prevent fraud, and protect the security of our systems
• Respond to inquiries and deliver service-related communications
• Send optional product or marketing updates where permitted (you may opt out)
• Comply with legal, regulatory, and contractual obligations

We do not sell your personal information.

Legal bases

Where applicable law requires a legal basis (including the Nigeria Data Protection Act / NDPR frameworks), we process personal data based on one or more of: performance of a contract; legitimate interests in operating and securing our services; consent (for example, certain cookies or optional mobile permissions); and compliance with legal obligations.

Data sharing

We share information only as needed to operate our business:

• Service providers that host infrastructure, deliver email, or support analytics and notifications, bound by confidentiality and processing terms
• Client organizations that administer accounts on our products (for end-customer data they control)
• Authorities when required by law, regulation, or valid legal process
• Successors in connection with a merger, acquisition, or asset transfer, subject to appropriate protections

International transfers and hosting

Our services may be hosted on cloud infrastructure that stores or processes data in regions outside your country of residence. Where we transfer personal data internationally, we take steps consistent with applicable law to protect it, including contractual safeguards with processors.

Data retention

We retain personal information only as long as needed for the purposes described in this policy, including to provide services, resolve disputes, enforce agreements, and meet legal or regulatory retention requirements. Retention periods for product data are also governed by the applicable client agreement and the client’s own policies.

Data security

We apply administrative, technical, and organizational measures appropriate to the risk, including role-based access controls, encryption in transit (and at rest where applicable), audit logging, and secure development practices. No method of transmission or storage is completely secure; we work continuously to reduce risk.

Children’s privacy

Our website and products are directed to businesses and adult users. We do not knowingly collect personal information from children under 13 (or the equivalent minimum age in your jurisdiction). If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

Your rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, or restriction of processing of your personal information, and to object to certain processing or withdraw consent where processing is consent-based. To exercise these rights, contact us using the details below. To request deletion of a CYCBankEase account and associated data, use our Account & Data Deletion page. If we process data solely on behalf of a client institution, we may direct your request to that institution as the controller.

To request deletion of a CYCBankEase account and associated data, use our Account & Data Deletion page.

Cookies

Our website uses cookies and similar technologies. You can manage cookies through your browser settings.

See our Cookie Policy.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated revision date on this page. Continued use of our website or products after changes take effect constitutes acceptance of the revised policy where permitted by law.

Contact us

Questions or requests about this policy can be sent to:

• Email: support@cyctechservices.com
• Phone: +234 806 270 5213
• Address: 6 PDCOS Estate, Rd 31, General Gas, Akobo